Frequently Asked Questions

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How much does it cost to use Skyhook for location?

Because every use case is different, Skyhook takes a white-glove approach in working with customers to build the right solution for each use case. Pricing will generally vary based on number of monthly active users or the frequency of location requests. We’re happy to provide more pricing details specific to your use case at sales@skyhook.com.

Who can I contact with a technical issue or question?

With Skyhook, we take a customer-first approach and our sales Customer Support Engineers are directly available and ready to help troubleshoot any issues that may come up.

How does your software get installed on my device?

We offer five different integration options for our location software. This means that any operating system, including proprietary platforms, can add tremendous value by enabling precise location. For device manufacturers, we also offer an SDK integration, so that the best precision location capability can be added at the production level, and then activated with the flip of a switch once devices are in the field, with no rework necessary.

Download Our Integration Options Guide

Do you offer a hardware solution?

Skyhook is a software-only technology that can integrate with any number of hardware options. This means that connected devices of all shapes and sizes can continue to use established production processes, while seamlessly integrating our software to unlock precise location.

Download Our Location Accuracy White Paper

How do you ensure the privacy of customer data?

As the first location company to join the Network Advertising Initiative (NAI), Skyhook takes privacy seriously and adheres to the NAI’s strict code of conduct relating to the use of precise location information. Skyhook also observes all opt-out practices and is compliant with data privacy standards such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

What security measures do you use?

Skyhook clients utilize various encryption techniques to ensure that any data transmitted over the air is secure. Data processed by Skyhook cloud servers is always stored securely within protected environments, with limited access.

Why use hybrid positioning instead of GNSS?

Traditional positioning methods using GNSS are great for providing real-time device location outdoors, but GNSS will often fall short of performance expectations indoors and other environments with line-of-sight issues. GNSS can also drain batteries quickly, significantly shortening the performance life of connected devices. With Skyhook’s Hybrid Positioning Technology, devices can benefit from a smart location solution that intelligently uses Wi-Fi and/or cellular signals alongside GNSS to provide incredible location accuracy, while helping to optimize battery life, and providing coverage in all environments.

What are the advantages of Wi-Fi over Bluetooth positioning?

While Bluetooth positioning can be a great alternative to GNSS and Cell-based positioning, it requires new hardware to be installed in order to use, adding extra cost to the device or platform. Additionally, the range of coverage is limited, as devices need to be tethered to a hub. Once devices move outside the Bluetooth coverage range of that hub, locating those assets would not be possible. Additionally, BLE beacons may have rotating device IDs that do not allow for tracking or positioning capabilities.

What level of accuracy can Skyhook achieve?

Skyhook provides global coverage with a broad network of over 6 billion Wi-Fi access points, more than 110 million geolocated cells, and over 1.5 billion IP addresses. When an independent third party conducted a worldwide test of our Wi-Fi accuracy, the results showed that on average the median error was approximately 23 meters. As GNSS and cells are referenced in tandem with Wi-Fi signals, that accuracy improves even more.

How accurate is Hybrid Positioning Technology compared to GNSS and cellular positioning?

While GNSS will provide the most accurate location, it comes with limitations like unreliable coverage when line-of-sight obstructions are present, and more demanding battery needs compared to other location signal types. After GNSS, cellular location is generally most accurate followed by Wi-Fi signals. Cellular and Wi-Fi accuracy can both vary based on a number of factors, such as coverage density. When choosing a location solution it’s important to consider other factors like location request frequency and device battery life alongside the desired level of accuracy to find the approach that works best for a particular use case.

How large is the Skyhook database?

Skyhook has a broad global network of over 6 billion Wi-Fi access points and more than 110 million cells. These signals can be used independently or in a hybrid way alongside GNSS to provide extremely precise device positioning in any environment.

What makes Skyhook different?

As the inventors of Wi-Fi based positioning, we have over 18 years of experience in the location space. Not only is our database of access points already one of the largest, it’s also constantly growing and refreshing to ensure we provide the most up-to-date location data, while filtering out unreliable access points.

Does enabling Precision Location impact device battery?

We leverage a patented client-side technology to enable location features while optimizing for minimal power consumption. On average, our SDK uses ~0.01% - 0.03% battery per hour (at rest) and ~0.1% - ~0.25% battery per hour (during normal activity).

Do you use 5G networks for location coverage?

Our global database is constantly growing and refreshing. Currently, we’re using 5G in areas where the infrastructure is sufficiently robust to meet our standards for location accuracy and precision; as 5G networks continue to develop and become more prominent, this network type will be added to our database and used to position devices in more areas.

Do Wi-Fi and hybrid positioning work indoors?

Yes! Both Wi-Fi and hybrid positioning are great ways to position devices indoors. Because location doesn’t need to be enabled by GNSS, which can often be unreliable indoors and throughout urban canyons, Wi-Fi access points are a great solution. Skyhook also offers proprietary mapping tools to enhance indoor positioning, which can be especially useful in environments where a pinpoint degree of precision is required.

How far is the coverage range of a single Wi-Fi access point?

Wi-Fi access points from over 150 meters away can be detected and used for device location, each providing a 360-degree coverage range. As more access points are available in an area, the degree of precision for positioning devices increases, since coverage areas of each access point overlap with each other to provide even greater precision.

How many access points are needed to have accurate Wi-Fi positioning?

While usually only a handful of access points are needed to achieve full coverage of an area, the exact number depends on the size and complexity of the environment being mapped, the locations of existing Wi-Fi access points, and the degree of precision required within that environment. Skyhook technology is unique because it can use existing Wi-Fi infrastructure within indoor environments, where methods like GNSS often falter, to provide precise location without requiring incremental hardware installation costs